Refund & Cancellation
Last updated 2026-11-10. RouteDesk is a Clioos project. These pages are a plain-language draft written before paid placements open; they will be reviewed and finalised before any payment is taken.
Paid placements are not open yet. The terms below are what will apply when they open. Nothing is charged today.
Free listings and the first-vendor trial
A free listing is free and stays free. The first 20 vendors on this site can run a sponsored placement for 30 days without paying and without giving a card. No payment is taken, so there is nothing to refund or cancel. To stop early, email contact@clioos.com.
Monthly sponsored slot: auto-renewal
The monthly slot ($29 a month, founder price $19 a month) is a subscription. It renews automatically every month on the same day, at the same price, until you cancel. We will email you a receipt with a cancel link each time. If we raise the price we give 30 days' notice before it applies to you; a founder price stays locked for as long as your subscription runs without a break.
How to cancel
Cancel at any time by using the cancel link in your payment receipt, or by emailing contact@clioos.com from the address you paid with. Cancellation stops the next renewal. Your placement stays live until the end of the period you already paid for. We do not refund unused days of a period you chose to stop, except as set out below.
Click-shortfall refund (first month)
If your first paid month delivers fewer than 15 valid clicks (counted as described on Advertise), We check the count at the end of the first paid month and email you the result. We refund a click shortfall promptly after the check, or, if you prefer, credit it as your next month free. Reply to that email with your choice; we show the public click figures.
Click packs
A click pack is a one-time purchase (from 25 clicks) with no renewal. Clicks are delivered as the placement is clicked, with no guarantee of pace, and must be used within 12 months. If we cannot deliver clicks because we remove the placement, we refund the part we did not deliver.
Annual payment
An annual payment is the price of 10 months for 12 months, paid once. It does not renew and there is nothing to cancel. Refunds follow the click-shortfall rule above for the first month only.
Our mistakes
If we show your placement wrongly, miss a label, or fail to publish it, we fix it, and if we cannot fix it within 7 days we refund the affected period in full.
How refunds are paid
To the original payment method through the checkout provider. Timing depends on the provider and your bank. To ask for a refund, email us within 7 days of the payment date. The click-shortfall guarantee above works differently: we check the numbers and email you the options.